bigbunnyph Privacy Policy

1. Introduction

1.1 bigbunnyph operates an online gaming platform accessible at bigbunnyph.org, offering casino games, slots, bingo, fishing games, and related entertainment services to players in the Philippines. In the course of providing these services, bigbunnyph necessarily collects and processes certain personal information about its registered players.

1.2 bigbunnyph takes its data protection obligations seriously. We are committed to handling your personal information with care, transparency, and in full compliance with the Philippine Data Privacy Act of 2012 and its implementing rules and regulations.

1.3 By registering an Account on the bigbunnyph Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you should not register or continue to use the bigbunnyph Platform.

2. Data Controller

2.1 For the purposes of the Philippine Data Privacy Act of 2012, bigbunnyph is the personal information controller in respect of the personal data collected through the bigbunnyph Platform.

2.2 bigbunnyph is responsible for determining the purposes and means of processing your personal data and for ensuring that such processing is carried out in accordance with applicable data protection law.

2.3 If you have any questions or concerns about how bigbunnyph processes your personal data, or if you wish to exercise any of your data subject rights, please contact our Data Protection Officer using the contact details provided in Section 16 of this Policy.

3. Personal Data We Collect

3.1 bigbunnyph collects the following categories of personal data from registered players:

3.1 Identity & Contact Data

• Full legal name as it appears on your government-issued ID
• Date of birth (for age verification – players must be 21 or older)
• Nationality and country of residence
• Residential address (including barangay, city/municipality, province)
• Email address
• Mobile phone number

3.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (e.g., Philippine passport, driver's license, SSS/UMID card, PhilSys National ID)
• Proof of address documents (e.g., utility bills, bank statements)
• Selfie photographs submitted for identity verification purposes

3.3 Financial Data

• GCash account number or registered mobile number
• PayMaya account details
• Bank account details (BPI, BDO, Metrobank, or other Philippine banks) where used for deposits or withdrawals
• Transaction history, including deposit amounts, withdrawal amounts, and dates

3.4 Gaming & Activity Data

• Game history, including games played, wagers placed, and outcomes
• Bonus and promotional credit usage
• Session duration and login timestamps
• Responsible gaming tool settings (deposit limits, self-exclusion status)

3.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Cookies and similar tracking technologies (see Section 8)
• Platform interaction logs and error reports

3.6 Communications Data

• Records of communications between you and bigbunnyph customer support
• Feedback, complaints, and dispute records
• Marketing preference settings

4. How We Collect Your Data

4.1 bigbunnyph collects personal data through the following means:

• Direct collection: Information you provide when registering an Account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and device data collected automatically when you access and use the bigbunnyph Platform, including through cookies and similar technologies.
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-money laundering screening services; payment data from payment processors such as GCash and PayMaya.

5. How We Use Your Personal Data

5.1 bigbunnyph uses your personal data for the following purposes:

6. Legal Basis for Processing

6.1 bigbunnyph processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including anti-money laundering laws, gaming regulations, and tax obligations.
• Legitimate interests: Processing necessary for bigbunnyph's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, and informed consent, including the sending of marketing communications. You may withdraw your consent at any time by updating your marketing preferences in your Account settings or by contacting our support team.

7. Data Sharing & Disclosure

7.1 bigbunnyph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

7.1 Service Providers

bigbunnyph engages trusted third-party service providers to assist in operating the Platform, including KYC and identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), cloud hosting and infrastructure providers, customer support platform providers, and fraud detection and anti-money laundering screening services. These providers are contractually bound to process your data only on bigbunnyph's instructions and in accordance with applicable data protection law.

7.2 Regulatory and Law Enforcement Authorities

bigbunnyph may disclose your personal data to Philippine government agencies, regulatory bodies, law enforcement authorities, or courts where required to do so by law, court order, or regulatory direction. This includes disclosures required under Philippine anti-money laundering laws and gaming regulations.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of bigbunnyph's business, your personal data may be transferred to the relevant successor entity. bigbunnyph will notify affected players of any such transfer and the privacy practices of the successor entity.

8. Cookies & Tracking Technologies

8.1 bigbunnyph uses cookies and similar tracking technologies on the Platform to enhance your user experience, maintain your session, and collect analytical data about Platform usage.

8.2 The following types of cookies are used on the bigbunnyph Platform:

• Strictly necessary cookies: Essential for the Platform to function correctly, including session management and security cookies. These cannot be disabled.
• Functional cookies: Remember your preferences and settings, such as language and display preferences, to improve your experience on return visits.
• Analytical cookies: Collect anonymized data about how players use the Platform, including pages visited and features used, to help bigbunnyph improve the Platform.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized access, and other security threats.

8.3 You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the bigbunnyph Platform. Strictly necessary and security cookies cannot be disabled as they are essential to the secure operation of the Platform.

9. Data Security

9.1 bigbunnyph implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the bigbunnyph Platform
• Encryption of sensitive data at rest, including financial and identity data
• Access controls limiting employee access to personal data on a strict need-to-know basis
• Regular security assessments and penetration testing of Platform infrastructure
• Multi-factor authentication requirements for administrative access to systems containing personal data
• Incident response procedures for detecting, reporting, and responding to personal data breaches

9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, bigbunnyph will notify the National Privacy Commission and affected players in accordance with the requirements of the Philippine Data Privacy Act of 2012.

9.3 While bigbunnyph takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your Account credentials and for ensuring the security of the device you use to access the Platform.

10. Data Retention

10.1 bigbunnyph retains your personal data for as long as your Account remains active and for such additional period as is necessary to comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements.

10.2 The following general retention periods apply:

• Account and identity data: Retained for the duration of your Account and for a minimum of five (5) years following Account closure, in accordance with Philippine anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine law.
• Gaming activity data: Retained for a minimum of three (3) years from the date of the activity.
• Customer support communications: Retained for a minimum of two (2) years from the date of the communication.
• Marketing preference data: Retained until you withdraw your consent or close your Account.

10.3 Upon expiry of the applicable retention period, bigbunnyph will securely delete or anonymize your personal data in accordance with our data disposal procedures.

11. Your Data Subject Rights

11.1 Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by bigbunnyph:

• Right to be informed: The right to be informed about how your personal data is collected and processed, as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data bigbunnyph holds about you and information about how it is processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data bigbunnyph holds about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to bigbunnyph's legal and regulatory retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on bigbunnyph's legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.

11.2 To exercise any of the above rights, please contact bigbunnyph's Data Protection Officer using the contact details in Section 16. bigbunnyph will respond to all valid data subject requests within thirty (30) days of receipt, in accordance with the requirements of the Philippine Data Privacy Act of 2012.

12. Children's Privacy

12.1 The bigbunnyph Platform is strictly intended for adults aged twenty-one (21) years and above. bigbunnyph does not knowingly collect personal data from individuals under the age of 21.

12.2 If bigbunnyph becomes aware that personal data has been collected from an individual under the age of 21, it will take immediate steps to delete such data and close the associated Account. If you believe that a minor has registered on the bigbunnyph Platform, please contact our support team immediately.

13. International Data Transfers

13.1 bigbunnyph primarily stores and processes personal data within the Philippines. Where it is necessary to transfer personal data to service providers or infrastructure located outside the Philippines, bigbunnyph will ensure that appropriate safeguards are in place to protect your data in accordance with the Philippine Data Privacy Act of 2012.

13.2 Such safeguards may include contractual data protection clauses with the recipient, ensuring the recipient country provides an adequate level of data protection, or obtaining your explicit consent to the transfer where required.

14. Third-Party Links

14.1 The bigbunnyph Platform may contain links to third-party websites or services. bigbunnyph is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

14.2 The inclusion of any link on the bigbunnyph Platform does not constitute an endorsement of the linked website or its privacy practices by bigbunnyph.

15. Changes to This Privacy Policy

15.1 bigbunnyph reserves the right to update or amend this Privacy Policy at any time. Where changes are material, bigbunnyph will notify registered players via the Platform or by email to the address registered on the Account prior to the changes taking effect.

15.2 The date of the most recent revision is indicated at the top of this page. Your continued use of the bigbunnyph Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

15.3 We encourage you to review this Privacy Policy periodically to stay informed about how bigbunnyph protects your personal data.

16. Contact Us

16.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by bigbunnyph, please contact our Data Protection Officer:

16.2 If you are not satisfied with bigbunnyph's response to your privacy inquiry, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.